Sometimes I’ve wondered just how, ahem, well-trained some tech support personnedl are, especially when I seem to have to explain everything to them, about 5 times, and make sure they understand that as a computer professional, most of their script I’ve already tried. But at least, on the phone, they have been awake (so far). Reports (and a video on this site) indicate that a Comcast repairman fell asleep while on a call.
The video is one of several recent examples of angered customers taping their interactions with customer service, then putting the experience online.
The Comcast video, in particular, struck a nerve. In it, the repairman, in a red golf shirt and short pants, has his head back in full snore and a laptop perched on his knee.
Source: IHT
It’s to laugh, but it doesn’t totally surprise me. On the other hand, it does make me wonder if I really want to switch from AT&T DSL to Comcast.
